A worldwide operation with a range of subsidiary firms, affiliate companies and supply chain routes, this telecommunications giant faces a massive challenge when it comes to reputational risk management. Silobreaker was selected as the tool that the telecom company needed to pick up on both positive and negative sentiment from the opinions of customers, analysts, regulators, employees, journalists and competitors.
By cross-referencing lists in Silobreaker of their subsidiary companies or executive management with reputational risk topics like fraud, bribery and corruption, this company are able to achieve real-time monitoring of web data that’s relevant to their reputation.
On one occasion, an individual leaked a document online that threatened to cause the company’s reputation serious harm. They discovered it through Silobreaker shortly after it was leaked and were able to monitor the chatter around it in real-time. Through this process the telecom company uncovered the motive behind the leak and are now better equipped to prevent a similar event in the future.