Services and support

Silobreaker offers support and services tailored to the needs, requirements and preferences of our customers.

Onboarding and enablement

Maximise the value you get out of Silobreaker from the outset with the help of our customer success team. We will work with you to align onboarding to both your short- and long-term business goals and objectives. Our experienced team will get you up and running as quickly as possible while laying the foundation for ongoing success.

Starter

Standard

Premium

Onboarding with the support of our customer success team to ensure smooth and successful adoption.

Dashboard library access to 200+ dashboards addressing common intelligence requirements.

Support team to address questions, resolve issues and assist with platform requests.

Bi-annual business reviews to track value delivered and address new business objectives.

Quarterly reviews to track adoption and evolving requirements.

Dedicated customer success representative acting as your trusted advisor regarding anything and everything relating to the platform.

Integrations specialist to provide use-case and technical support for existing integrations and the Silobreaker API.

Custom platform setup and monitoring tailored to your intelligence requirements.

On-demand training for new and existing users.

Monthly touchpoints with your customer success representative to keep up to date with new platform features.

Silobreaker Response

An analyst-for-hire service is available to our customers as an add-on to their subscription. Silobreaker Response provides tailored and prioritised assistance with platform set-up, user training and enablement, and best practices to help you harness the full capabilities of the platform.